FAQs

It’s very affordable $1 (Basic), $2 (Premium), or $3(Platinum) a day.  If your Business operates with multiple Massage Therapists, you will automatically go onto the Platinum Level, as this allows you to advertise for multiple Therapists on one profile.

Yes this payment includes GST and an invoice is supplied to every therapist.

It can take anywhere up to 24hrs for your account to be approved but in most cases within a few hours.  MMBa Support Team hours are 8am-5pm EST (Mon-Fri). Outside of these hours approval my take longer.

Your profile will be live from the next 8am EST once it has been approved by the MMBa Support Team.

Yes, the MMBa Support Team will need to approve a number of things on a profile - Working rights and ID, Photos, Reviews, Qualifications, links and certain data.

This is the ensure we have the highest integrity of information that is correct for our customers.

Yes you can. By Australian Law, you are still able to practise as a Massage Therapist,

We recommend that you only offer a Relaxation Technique as you may cause injury or harm to another.

We will provide Workshops at times that may provide different Massage Modalities with certificates.

This should be a business that is relative to you and your business as a Massage Therapist, this should not be of any other purpose.

Social media links should also be of you or your Business only - no exceptions.

The customer will contact you directly. Customers can contact you via Phone Calls, Text or Email.

View into the future, we are looking to create an online link booking system where people can book directly with you.

This is located under settings in your profile. It gives the customer the ability to share your profile with other people on socials networks.

(Facebook, Twitter, Text Message) unfortunately Instagram does not have this functionality at this stage.

Reviews are approved by the MMBa Support Team to ensure the content used is in line with our Terms and Conditions.

Once approved, go to your account, under My Reviews, you will see the review, press GO LIVE.  It is now live for everyone to see, you also have the option not to publish this review live.

We understand that this is an issue, so we do protect those Massage Therapists that wish to advertise to different markets.  Certain information will be shown to a customer when they search for a  Sensual Massages Style.

You can change your plan every 3 days.

It actually takes place the following 8am EST. For example, if placed on hold for 5 days, then this will resume on the 6th day at 8am EST.

You can pause you account at any time, from 3-30 days.  You can unpause it at anytime.

When you have resumed your account, your profile will go live the next closest 8am EST, and charges will commence then depending on what your current plan is.

Yes, that is correct. The next closet 8am EST you will have received an email and notification, stating that your profile is now ACTIVE and live for customers to see you.

Yes very important that you do. We need to cross check the payment notification against our bank account.  Once this has been complete, then tokens will be added to your account.

You will find them in your account, under Transactions. You can download them to your desktop or phone.

2 hours is the general rule. You can turn this off and on at any time.

Web Safe - your phone number is displyed but not clickable.  The last 3 digits are hidden from Google so it can not be tracked, indexed or listed.

Clickable - your phone number can be clicked on a desktop or phone, a great choice with your customers in mind. 

Hidden - your phone number is hidden.  Google can not track, index or list your phone number.